FAQs

What is Locate A Phone?

Locate A Phone is a simple service that allows registered users to submit a mobile number and view the location of that phone on a map. It is particularly useful to people who habitually forget to pick up their phone when leaving places (home, office, pub etc), and who want to check if the phone has been left somewhere, or stolen.

How does Locate A Phone work?

Locate A Phone uses cell-ID to locate a mobile phone to within a certain transmission cell. Accuracy is greater in areas of high population density (e.g. large towns and cities), and reduces as population density reduces (e.g. in the countryside).

The Locate A Phone service will only work when the mobile device is switched on and registered to a network. If a phone is switched off, we will display the last known location, and the time/date the phone was last seen on the network. If the phone has been switched off for a long period of time, we will not be able to locate the phone.

Do you have an app I can install?

You don't need an app for Locate A Phone. The site is fully accessible through a mobile browser, but if you want a shortcut to your account, simply click the browser menu button, and then select "Add to homescreen" (or similar option). This will create a "web app" for your phone for easy access to Locate A Phone.

How long does it take to locate a phone?

Our phone location tool works almost instantly. We get the location data direct from the mobile networks, and this is updated constantly.

Will Locate A Phone work with any phone?

Locate A Phone will not work with landline numbers. It will only give the location of mobile phones registered to a UK network. Locate A Phone does not require the user to install any apps or other software.

Does Locate A Phone work on all networks?

Locate A Phone works on all UK networks, except Three.

Can I use Locate A Phone to track people without them knowing?

Only registered users can use the Locate A Phone tracking tool. A mobile phone must be pre-registered with us before it can be tracked.

For security reasons, each time a number is located a notification SMS text message is sent to that number.

How many phones can I track?

The number of phones you can track depends on the package you signed up to.

How do I track another phone?

Simply log into your account, and then enter the phone number of another phone into the "Add another phone" form. Each new phone will be sent a free code in a text message, and you will need to enter the code into this website to confirm you own the phone.

How do I join?

Click here if you want to track a mobile phone.

What are the T&C's?

Click here to read our terms and conditions on using the Locate A Phone service.

How do I cancel my account?

We'd be very sad to see you leave, but there are no minimum term contracts here, so you are free to leave whenever you choose. Simply send us an email and we'll close your account. No hassle, guaranteed.

I have another question. How do I contact you?

Visit our Contact page if you would like to speak to, or email, one of our helpful customer service representatives.